WHO WE ARE, WHAT WE DO
At Coast to Coast, we assign our esteemed customers with a knowledgeable and friendly dispatcher that grasps your shipping needs in a short amount of time. As our customer, a live representative will always be available for you so that he/she will identify what’s important for your company.
Our highly competent and experienced sales team will visit you in person, creating the mutual business bond that is always shared between Coast to Coast and its respected customers.
By Coast to Coast, you are not just another number in our archives. You are the partner we are looking for to jointly make our businesses boom.
Our communication system consists of tracking all of our shipments twice a day thereby presenting you information and location of your freight. All our drivers are equipped with phones that can be reached 24 hours a day so that we can touch base at any circumstance.
Need be said, our service is aimed to continuously benefit our customers. We go as far as to inform you if a lane is not good at the time and if an alternative should be used. We care for our customers and want what is best for them.
While you go about your day to day business, Coast to Coast shops around for bargains, hence reassuring you receive the most promising price on the market.
Challenges create experiences for us to work on and better ourselves. Years of experience is our backbone for any obstacle that might occur in transit. As a result of that, we are capable of solving the issue at hand within minutes.
Our commitment is a pledge to you.
Shipping with us guarantees that you as our customer feels at ease doing business with us. In addition to ensuring that all of our shipments arrive on time and in good condition, the main focus of our business is to build reliance and a trusting relationship with our customers.
Once a shipment is handed over to us, our customer can consider the job completed. We shoulder the responsibility until the final destination. No detail is omitted as we keep a record of our customer’s specific information including; their lunch hours, delivery appointments, lift gate information etc.
Further methods of keeping our customers in touch with their shipments are:
- Our sophisticated tracking system; which is updated twice a day.
- Approximate arrival time of shipment; so that you can schedule your day accordingly.
- Notification email; stating when the freight is delivered.
If a problem is encountered with a driver or trucker, we will contact the local terminal as soon as possible to address the issue and accommodate your needs. We will not rest until our job is complete and our customer is 100% satisfied. Remember…’the customer is always right’!
Coast to Coast is the ultimate choice for all your transportation needs. Shipping solutions carried by us is superior to all, as well as the unbeatable combo of price, service and value.